Starbucks is offering new inclusivity practices, technologies, and store designs to make the stores in each location more accessible to disabled individuals. One of the features mentioned was live speech-to-text technology that would aid communication with deaf and hard of hearing customers. Also, to make the status of drink orders more accessible, Starbucks will offer an order board that would provide visual and audio cues.
President and CEO of Disability:IN applauds Starbucks’ commitment in improving inclusivity and is certain that, by designing for people with disabilities, Starbucks will provide an overall better experience for all customers.
Starbucks hopes to have all these inclusivity measures adapted by 2030, and is “committed to opening 1,000 more community stores in underserved and developing communities” by then as well.